Refund policy



Return and Refund Policy

At Toys4us, we want you to be completely satisfied with your purchase. If, for any reason, you wish to return a product, we have outlined our Return and Refund Policy below:

1. Return Eligibility

You may initiate a return if the following conditions are met:

• The item is returned within 14 days from the date of purchase.
• You provide the original Toys4us invoice, proof of purchase, and the returned item.
• The item is in its original condition, unopened, unused, and unworn, with all original packaging and tags intact.

2. Return Process

To initiate a return, please follow these steps:

• Contact our Customer Support team at info@toys4us.au and provide your order information and reason for the return.
• Once your return is approved, you will receive instructions on how to proceed.

3. Return Shipping

The cost of return shipping is the customer's responsibility unless the return is due to a fault on our part or if the product is defective. We recommend using a trackable shipping method for your return, as we cannot be held responsible for items lost in transit.

4. Refund Options

For eligible returns, we offer the following refund options:

a) Exchange: You may exchange the returned item for an alternative product of equal value, subject to availability.

b) Store Credit: If you prefer, we can provide you with a store credit that can be used for future purchases on our website.

5. Change of Mind Returns

If you wish to return an item due to a change of mind, we will offer you an exchange or store credit, provided that the return criteria (outlined in section 1) are met.

6. Damaged or Defective Items

If the item you received is damaged or defective, please get in touch with our Customer Support team immediately. We will arrange for a replacement or issue a full refund, including the return shipping costs, once the item is returned to us.

7. Non-Returnable Items

Certain items are non-returnable, including but not limited to:

• Products that have been used, worn, or damaged by the customer.
• Products without their original packaging or tags.
• Personalized or custom-made items.

8. Refund Processing

Once we receive your returned item and verify its condition, we will process the refund or exchange within 4 days of receiving the return.

9. Contact Us

If you have any questions or need assistance with a return, please get in touch with our Customer Support team at:

Toys4us Customer Support Email: info@toys4us.au Phone: 0406946649